Ever tried to get a toy back from a kid you've already given it to? Gonna get a big fat "NO!" aren't you? And probably at the top of their lungs too!

OK then! So how are we going to work out a fair warranty? 

Here's How: Any order may be returned within the first 30 days - no questions asked, and we will refund the cost of that doll to you. Even if it has been played with; even if it has been ripped out of the box and packaging.

We call this our Happy Kids Satisfaction Guaranteed warranty.

You see, we figure that if your child is willing to give you back their doll, there must be really something really wrong with it. And we want those dolls back. 

And no, we never re-sell a returned doll as new to another customer. If you return a doll in really good shape, we'll donate it to a children's charity.

As we are an internet business, we monitor our email 7 days a week and usually respond to your questions same day - so we are easily reached by e-mail at: PattycakeDoll (at) Hotmail.com
( Excluding the occasional trip to a trade show, or a weekend vacation! )

By snail-mail you can place orders or send returns to:

The Pattycake Doll Company
Peter or Addie Laudin
107 Southfield Dr
Fayetteville N.Y.13066

Our Telephone number is  646-481-DOLL;  9:00AM to 9:00PM Eastern - Seven days a week.
(If we are in the warehouse, leave a message on our machine please)

Or you can leave us a message through our chat button to the left there.

SleepySoft.com's shopping cart system is hosted by Storesonline; your shopping cart information is kept private and on their secure servers, not on our store's PC.

Your credit card transactions are also secure, as we use Authorize.net. When you type in your credit card information and submit your order, the information is transmitted not stored. As soon as Authorize.net approves your credit card for the order they notify us by e-mail and clear the information. We never see or store your credit card number, so it's impossible for the bad guys to get it from us...we don't have it! At the bottom of this page are our Authorize.net and Trustwave seals of security. Both are live links and can be verified.

Our order form does not ask for your phone number, and an e-mail address is optional (although recommended)... we don't ask you for any information we don't need to ship you your dolls!  You may also use PayPal™ if you wish, conveniently located on the order form.

As retailers in the toy industry, and as parents, neighbors and friends, The Laudin Family and SleepySoft.com want to assure you that the products we offer are safe. We do not currently, nor have we in the past, ever had any of our products recalled.
So what kind of safety tests do our manufacturers have to do?

Small parts are subjected to the choke test,

Polyester fill is tested for flammability,

Plastic pellets are contained in beanbag inserts etc.

Eyes, buttons and other 'attachments' are tested for pull strength, and are safety set (GUND is particularly famous for their safe-set eyes)

Strings and ribbons are kept short, generally less than 11" long.

non-phthalate vinyl requirements have caused doll makers to "cleanse" their molds and change to safer vinyl mixtures.
All of our products come to us certified for age safety. And we are careful to write these age recommendations into our copy. Unless specifically marked differently, you should assume the doll is meant for three or older.
Of course there are things that you as a parent can do as well. For instance children who are older than three, but still putting items in their mouths should be still using the three year old age safety rules.
Another example: There's the old wives tale that we grew up with that says that the tube of cardboard that comes inside toilet paper is roughly the same size as a baby's throat. If you can place the toy inside a toilet paper tube, don't let the child play with it unsupervised. (the actual measurement used by the Consumer Product Safety is 1 1/4") And of course, if you have more than one child, make sure that a toy your four year old plays with is not left where your two year old can get it.
But mostly, child safety is just plain common sense. You put medicines out of reach, you put covers on the plugs, you lock up the cleaning chemicals with safety latches... be aware of what you give your children to play with... read the tags, look the toys over every few days; and best of all... get down on the floor and play with your child!!
If you would like more information on toy safety, please visit the official site of the TIA (Toy Industry Association) here. You will be leaving our site.

*Please note: The Happy Artist Companies charitable donation policy includes only those products crafted or designed by our own craftspeople or sold on our sites. Charitable gifting is not a requirement for our affiliates, suppliers or linking partners!

What is your warranty?

Answer: Unconditional...no if's and's or buts. If you buy it from us; you can return it to us. The only exception is that after 30 days (a fiscal month) we will not refund the 10% that we will have already given to charity. Also although we don't charge a re-stocking fee for the merchandise, we do not refund our shipping and handling costs, since they were already incurred and paid by us.